CourtSolutions LLC and its affiliates and subsidiaries (collectively, “Court Solutions”) recognize and respect the importance of protecting your privacy. To that end, we have adopted the principles set forth in this privacy policy (this “Policy”) to govern our use and disclosure of your personal information. While it is impossible to guarantee that such information is or will be completely safe from unauthorized access or use, the following Policy is intended to inform you of the steps we take to protect the information you choose to provide to us. We recommend that you carefully review this Policy before providing us with your personal information. While we are changing how you make telephonic court appearances, we, as outlined herein, protect your privacy.




This Policy applies to all of the services offered by Court Solutions (“Services”) and all of Court Solutions’ websites (collectively, the “Websites”) and to all personal information that we directly collect or receive from you, whether manually or digitally processed.


Information Collection


We may collect personal information from you on our Websites, including, but not limited to, the following: (a) to facilitate the delivery of Services; (b) to provide you information you request, (c) to give you a customized interactive experience; (d) to measure interest in various Services; (e) to inform you about new Services and features; and (f) to help us develop new services and features that meet your needs. The information we request may include personally identifiable information such as your name, billing address, telephone number, email address or credit card information. It is solely your choice whether or not you provide this information to us. However, should you choose not to provide the information, we may be unable to process an order, fulfill Services or display certain content on the Services. To the extent we provide any location-based services, we may automatically collect, use and share location data when you use the Service and we will treat this data as non-personal information, except where we are required to do otherwise under applicable law.


Use of Cookies and other Web Technologies


When you browse our Websites, you may do so anonymously as personal information is not collected during browsing. There is a technology called “cookies,” which can be used to provide you with tailored information. Like many websites, we may use cookies to provide you with better service. Cookies are pieces of information that a website transfers to your computer’s hard disk for record-keeping purposes. Cookies can make a website more useful by storing information about your preferences for a particular site. The use of cookies is an industry standard and many major websites use them to provide useful features for their customers. Cookies in and of themselves do not personally identify users, although they do identify a user’s computer. Most browsers are initially set to accept cookies. If you prefer, you can set your browser to refuse cookies on our Websites. We treat any personal information that may be contained in cookies with the same level of protection as other personal information you provide to us.


To the extent our Website may include widgets, which are interactive mini-programs that run on our site to provide specific services from another company, personal information, such as your email address, may be collected through the widget. Information collected by this widget is governed by the privacy policy of the company that created it.


Third Party Cookies


The use of cookies by third parties is not covered by this Policy. We do not have access or control over these cookies.


Other Third Party Tracking


To the extent clear gifs (a.k.a. Web Beacons/Web Bugs), images and/or scripts are employed on our Websites to manage content, we do not tie the information gathered to our users’ personally identifiable information.


Information Disclosure


We do not sell or rent personal information, including personally identifiable information, to unrelated third parties. We disclose personal information provided to us in certain circumstances. These circumstances include, but are not limited to, the following: (a) to the applicable court personnel related to any matter before the applicable court if you use our Services; (b) to the extent required by law or to respond to judicial or governmental process or a good faith belief that such action is necessary or advisable to comply with law or legal process; (c) to protect the security and integrity of the Websites and Services; (d) to protect our rights and property and the rights and property of others; (e) to take precautions against liability; (f) to respond to claims that submitted information violates the rights or interests of third parties or defend against other legal claims; (g) to correct technical problems and malfunctions in how the Websites operate or process visitors’ information; (h) in connection with a merger, consolidation or sale of all or substantially all of the stock or assets of one or more of our businesses; (i) within Court Solutions or with any of our worldwide subsidiaries for purposes of data processing or storage, if applicable; or (j) as necessary with business partners, service vendors, authorized third-party agents or contractors solely to the extent required for such parties to provide a requested service or transaction and for no other purpose. We use your personal information for purposes of conducting on our own or through third-party agents, which may include court personnel, user exerpience surveys.


Access to Personal Information


Individuals seeking access to their personal information that we collected directly from an individual may contact our Privacy Compliance Officer, as set forth below.


Retention of Personal Information


We will retain your personal information to fulfill the purposes for which it was collected or as required for legitimate purposes or permitted by law.




To the extent Court Solutions posts customer testimonials/comments/reviews on any of our Websites that contain personally identifiable information, we obtain any required consent(s) prior to posting the testimonial.


Public Forums


To the extent Court Solutions offers certain publicly accessible blogs and/or community forums on our Websites, you should be aware that any information you provide in these areas may be broadly available to others, and can be read, collected, and used by others who access them, potentially inside or outside Court Solutions. This information could also be used to send you unsolicited messages. Also, please recognize that individual blogs and/or forums may have additional rules and conditions. Each participant’s opinion on a blog or forum is his or her own and should not be considered as reflecting the opinion of Court Solutions. We are not responsible for the personal information or any other information you choose to submit in these forums.




We are committed to protecting the personal information you share with us and utilize a combination of industry-standard security technologies, procedures, and organizational measures to help protect your personal information from unauthorized access, use or disclosure. We recommend you to take every precaution in protecting your personal information when you are on the Internet. For example, change your passwords often, use a combination of letters and numbers when creating passwords, and make sure you use a secure browser. No method of transmission over the Internet, or method of electronic storage is 100% secure, however. Therefore, we cannot guarantee its absolute security.




We do not knowingly collect any personally identifiable information from children under 13 years old through our Websites. However, if the parent or guardian of a child under 13 believes that the child has provided us with personally identifiable information, the parent or guardian of that child should contact our Privacy Compliance Officer through the contact information provided below if they want this information deleted from our files. If we obtain knowledge that it has personally identifiable information about a child under 13 in retrievable form in our files, we will delete that information from our existing files. In addition, anyone under 18 years old should seek their parent’s or guardian’s permission prior to using or disclosing any personal information on our Websites.


Types of cookies that may be used during your visit to this Website:


Our site may use web analytic cookies, including the use of Google Analytics, Remarketing with Google Analytics and Google Display Network Impression Reporting to advertise online. This website and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone’s past visits to your website. This website also uses third-party vendors, including Google and third-party cookies (such as the DoubleClick cookie) together to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. This helps us make our service to you better.


Google analytics is provided by Google, Inc. and you can find out more about this service at Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. You may refuse the use of cookies by selecting the appropriate settings on your browser. You can opt-out of Google Analytics for Display Advertising.


Third Party Websites


Our Websites may contain links to third-party websites. While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content or the privacy practices of any third-party websites. For this reason, we encourage you to review the privacy policies of these websites before disclosing any personal information to or through them.


Review of Compliance


We review our compliance with this Policy on a periodic basis, and we reserve the right to update this Policy to reflect changes to our information practices at any time without notice. Please check this page periodically for changes. If we make any material changes, we will notify you by posting a notice of such an update on this website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our Websites following the posting of changes to this Policy constitutes acceptance of those changes.


Consent to Transfer, Processing and Storage of Personal Information


Court Solutions may transfer your personal information to third parties acting on our behalf, for the purposes of processing or storage. By providing any personal information to us, you fully understand and unambiguously consent to the transfer, processing and storage of such information outside of your country of residence where data protection standards may be different.


Privacy Compliance Officer Contact Information


Should you have any privacy-related questions or comments relating to this Policy, please contact our Privacy Compliance Officer through the contact information provided below.




Last Revised: February 6, 2017